Paul Skinner, a Managing Director of the Royal Dutch/Shell Group of companies and CEO of Shell's Oil Products Business, visited Dubai in March to deliver a speech at the 'Middle East Petroleum and Gas Conference'.
He said, "The visit also gave me an excellent opportunity to be brought up to date with our businesses in Dubai, and in other regional operations, for the marketing of Lubricants, Marine and Aviation products, and in Trading. I was also able to discuss the reorganisation of the Oil Products in the East Zone with Iain Everingham [Country Chairman for Shell in Dubai and the N. Emirates and Vice President Marketing of the Oil Products East Zone], and to meet the team at Shell Markets [Middle East] Ltd".

"The Commercial Sales Ladder is a way of defining jobs using competencies. These competencies can be divided into three areas, namely skills, knowledge and behaviour. Skills are defined as something that has been achieved through training. Knowledge is defined as something an individual has acquired as a result of learning or education. Behaviour is the way in which an individual does something".